Product & Materials
How should I care for and maintain my jewellery?
How should I care for and maintain my jewellery?
Simply wipe your pieces with a soft cloth and use a gentle jewelry cleaner when needed. For extra care, store them separately to keep each piece shining bright
Is your jewelry safe for sensitive skin?
Is your jewelry safe for sensitive skin?
Yes. We use high-quality, hypoallergenic metals such as sterling silver and gold, making our jewelry safe for most people with sensitive skin. If you have a known allergy to a specific metal, we recommend reviewing the product details or contacting us before purchasing.
Shipping & Delivery
How long will it take to receive my order?
How long will it take to receive my order?
Since all of our pieces are made to order, please allow 15–22 business days for delivery
How can I track my order?
How can I track my order?
Tracking your order is easy. You can check the status anytime by visiting our Tracking Page. We’ll also send you a shipping confirmation email with tracking details as soon as your items are on the way.
Do you ship to countries outside the USA?
Do you ship to countries outside the USA?
Yes, we offer international shipping.
Do you offer overnight shipping?
Do you offer overnight shipping?
No. We currently offer standard shipping only, with delivery in 15–22 business days.
Returns & Exchanges
What is your return policy?
What is your return policy?
You can view our full return policy here: [Soulyshine returns Policy].