Shipping Infor

Shipping Policy

At Soulyshine, every piece is made to order and created especially for you. Because our jewelry is personalized and individually crafted, we take the time needed to carefully prepare, inspect, and package each order before it begins its journey to you.

We work with trusted production partners and shipping carriers around the world, including USPS, DHL, UniUni, and local postal services, to deliver Soulyshine orders worldwide.

A. PROCESSING & SHIPPING TIME

Orders begin processing once payment has been successfully confirmed.

Estimated Delivery Timeline

Order Processing & Production:
Up to 10 calendar days from the date your order is placed until it is shipped.

This time allows us to create, personalize, inspect, and carefully prepare your jewelry for shipment.

Shipping & Delivery:
Approximately 10–15 calendar days from the date your order is shipped.

Estimated Total Time

Most orders are expected to arrive within approximately 20–25 calendar days from the date the order is placed.

Please note that these are estimated timeframes rather than guaranteed delivery dates. Delivery may occasionally take longer due to circumstances outside our control, including customs processing, carrier delays, severe weather, local postal conditions, or unusually high seasonal demand.

During peak periods such as Christmas, Valentine’s Day, Mother’s Day, and other major gifting occasions, additional processing or shipping time may be required.

Free Worldwide Shipping

We are pleased to offer:

FREE Standard Shipping on all Soulyshine orders.

There is no minimum purchase required.

B. ORDER TRACKING

Once your order has been completed and handed over to the shipping carrier, you will receive a shipping confirmation email containing your tracking information.

You can also follow the progress of your shipment at any time through our Order Tracking page.

Please note that tracking information may not update immediately after your shipping confirmation is sent. It can take several days for the carrier to receive, scan, and update the package in its tracking system.

If your order contains multiple items, they may occasionally be shipped separately. In this case, you may receive more than one tracking number, and the packages may arrive on different days.

If your order has passed its estimated delivery timeframe and you have not received it, please contact us at support@soulyshine.com. Our team will be happy to review the shipment and assist you.

C. SHIPPING ADDRESS

Please carefully review your shipping information before completing your order.

Customers are responsible for providing a complete and accurate delivery address, including apartment or unit numbers where applicable.

If we identify missing or potentially incorrect information before your order ships, we may contact you for clarification. This may temporarily delay order processing.

If you notice an error in your shipping address after placing your order, please contact us at support@soulyshine.com as soon as possible.

We will do our best to update the address before shipment, but we cannot guarantee that changes can be made once production or fulfillment has progressed.

D. INCORRECT ADDRESS, DELIVERY FAILURE & UNCLAIMED PACKAGES

Soulyshine cannot be held responsible for packages that are lost, delayed, returned, or delivered incorrectly because of:

An incorrect or incomplete address provided at checkout
Failure to claim or collect a package from the carrier
A customer-requested address change, forwarding request, or package redirection after shipment
Delivery restrictions or circumstances beyond the reasonable control of Soulyshine

If a package is returned to us because the shipping information provided was incorrect or incomplete, or because the package was unclaimed, the original order may not be eligible for a refund.

Where possible, our support team will work with you to determine whether the order can be reshipped or replaced. Additional production and/or reshipping costs may apply depending on the circumstances.

E. INTERNATIONAL ORDERS

Soulyshine ships worldwide.

International shipments may occasionally be subject to customs inspections, import procedures, or other requirements determined by the destination country. These processes are outside Soulyshine's direct control and may affect the final delivery time.

Shipping times shown above should therefore be considered estimates.